• Quality Management Systems can help you in reducing costs by tracking and measuring outputs and identifying areas of waste or duplication. By having the entire process laid out and viewed regularly, it provides insight into where efficiencies may be gained.


  • Improved product or service quality and consistency so your customers know what they are getting time and time again.


  • Help to ensure minimum standards and requirements, particularly contractual obligations, are complied with. This helps delivery for your customers.


  • Exporting into global markets customers may demand an Internationally recognised certification.


  • Contracts and tenders, especially in government, may request quality certification as a pre-requisite.


  • Engagement of employees and management. Often employees are at the front-line and have to deal with issues everyday. By tracking and monitoring issues through a certified system, you can discover areas of improvement. Management also have the opportunity to review and provide ideas for the business as a whole.


  • Competitive edge over other companies that don’t have a system in place. Suppliers often look for quality certification as it provides assurance that your business conducts itself in a certain manner – as a third party has performed the audit, it can help provide peace of mind to your entire supply chain and your customers.


  • Quality management systems help provide better control of your business operations. This is especially important in a tough business environment.


  • Documenting processes and locking in system changes. Can help ensure that your business can continue to operate effectively, even if staff leave.


  • Staff can follow the systems and procedures giving you more time to deal with more critical business issues.


  • Staff competence, training and development are  maintained, which helps to keep your business at the forefront of its industry. May also provide evidence of formal education where required (e.g. mandatory in fields like healthcare, nursing and engineering).


  • Locking in best practice and using this as a benchmark to further improve.


  • Reviewing and documenting issues and potential issues, helps identify key trends and eliminate problems. You can then base any actions on real data.

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